Let’s get you
back to settled.

01

What we can help with

• Sign-in or account access
• Household setup or invite issues
• Subscription or billing questions
• Purchase restore issues
• Bug reports
• Privacy or account deletion questions

02

What to include

• A short description of the issue
• What you expected to happen and what happened instead
• Your iPhone model and iOS and app versions, if available
• Whether you are the household owner or member
• Screenshots, if they are helpful, with private information hidden

For example: “I tried to sign in, but I couldn’t get past the sign-in screen.” Include any error message you see, with personal details removed.

Never send passwords, verification codes or payment card details. You don’t need to share household amounts or other sensitive information to describe an issue.